GCP-GC-ADM by Genesys Valid Free Exam Practice Test

Question 1

ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?

A. Communicate B. Genesys Cloud 3 C. Genesys Cloud 2 D. Collaborate E. Genesys Cloud 1

Correct Answer: B

Question 2

Why must you create queues for ACD functionality to work?

A. Queues are the waiting lines for the agents who will be assigned interactions through ACD B. Queues provide ACD with a means to determine the skill level requirement of an interaction C. Queues are the waiting lines for interactions that are routed using ACD D. Queues match agents to an appropriate interaction using ACD

Correct Answer: D

Question 3

What is a DNC list?

A. A DNC list is another name for a contact list. B. A DNC list is a table containing high-priority numbers that should be dialed using preview mode. C. A DNC list is a table containing phone numbers that a campaign should never dial. D. A DNC list causes records to be presented to be preview dialed, regardless of the dialing mode.

Correct Answer: B

Question 4

Which of the following media types can be selected when creating a report? (Choose three.)

A. Voice B. Email C. Voicemail D. Chat

Correct Answer: A,B,D

Question 5

What would you select from the Admin>Outbound Dialing menu to create a new campaign?

A. Campaign Dashboard B. Schedules C. Scripts D. Campaign Management

Correct Answer: D

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Question 6

Several people have complained that they try to join a group chat and they can't find the group in a search. What is the most likely reason?

A. The group is set to public B. Group chat is only available to administrators C. The group is in the wrong Organization D. The group is set to members only and they are not members of the group

Correct Answer: C

Question 7

What is a fatal question in an Evaluation Form?

A. Fatal Questions are also critical Questions. If scored "No" the evaluation score will be zero B. Fatal Questions have a heavier weight than non-fatal Questions C. Fatal Questions are the same as critical Questions D. Fatal Questions are also critical Questions. If scored "No" the agent will be terminated

Correct Answer: A

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Genesys Cloud Certified Professional - Contact Center Administration - GCP-GC-ADM Exam Practice Test