1z1-628 by Oracle Valid Free Exam Practice Test

Question 1

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?

A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'. B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'. C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'. D. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Correct Answer: D

Question 2

Which two statements are true regarding managing inventory in OFSC?

A. Inventory can be added to a bucket on the Resource Tree and shared among all child resources. B. The only inventory pools are "customer", "resource", and "installed". C. Resources can share inventory when they are working as a team. D. Resources can share inventory when using OFSC Collaboration.

Correct Answer: B,C

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Question 3

Your customer noticed a message that sometimes appears when they are moving activities between resources.
The message reads "Soft skill mismatch" and the customer wants it changed to read "Resource does not meet Preferable work skill level".
Which option fulfills that requirement?

A. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity to Resource Alert' category. B. From My Display, enable "Show Placeholder IDs', then turn the Glossary Editor on. When the original message appears when moving an activity, click the ID of the message and modify it to the new terminology. C. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Activity Warning' category. D. From the Glossary, update the wording for the "Soft skill mismatch' entry within the "Move Activity Result' category.

Correct Answer: A

Question 4

While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?

A. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'. B. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled. C. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled. D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.

Correct Answer: B

Question 5

Identify three examples of how filters are utilized within Oracle Field Service Cloud.

A. Define activity and/or resource assignment preferences within Routing Plans. B. Display only certain users within the Users screen. C. Restrict the number of activities that appear on resources' routes. D. Display only certain resources within the Daily view. E. Display only certain activities or resources within the List View.

Correct Answer: A,B,E

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Question 6

Where are permissions enabled for users to access Collaboration?

A. the Resource Type configuration screen B. the Resource Information configuration screen C. the User Type configuration screen D. the Business Rules configuration screen

Correct Answer: C

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Question 7

Which two customer requirements are solved using work skills?

A. Field resources are assigned certain activities based on the level of tenure they have at the company. B. Activity assignments result in the least amount of travel time possible. C. Activities that have building access restrictions are only routed to resources that have access to the building. D. Activity assignments do not result in overtime.

Correct Answer: C,D

Question 8

Your customer wants to integrate OFSC with Oracle Knowledge Advanced Cloud.
What are the two main steps that must be taken as part of the integration process to allow Oracle Knowledge Advanced Cloud content to be accessed from the OFSC application?

A. The administrator or web developer must configure the Oracle Service Cloud Customer Portal to use the appropriate pages and widgets for displaying Oracle Knowledge Advanced features in the OFSC user interface. B. The administrator or web developer must configure an OIC platform instance to bridge the Oracle Service Cloud and OFSC instances. C. Field personnel must be assigned Service Cloud access via the Service Portal interface. D. The administrator or web developer must configure the Service Portal to display the Oracle Knowledge Advanced features. E. The administrator must configure the Oracle Knowledge access settings in OFSC.

Correct Answer: A,E

Question 9

You have a customer located on the east coast of the US (UTC -5hr, assuming Standard Time). Smart Location stores the times from incoming coordinates in UTC.
To ensure that an external system sending the coordinates addresses the offset between the local time and UTC, which <time> element within a Smart Location API "set_position" request would be correct?

A. <time>20l7-04-07T14:40:00ET</time> B. <time>2017-04-07T14 :40:00-05:00</time> C. <time>2017-04-07T14:40:00-0500</time> D. <time>2017-04-07T14:40:00Z</time>

Correct Answer: A

Oracle Field Service Cloud Service 2018 Implementation Essentials - 1z1-628 Exam Practice Test