Oracle Fusion Service 2026 Implementation Professional - 1Z0-1064-26 Exam Practice Test

A. Contact name B. Agent name C. Service Request create date D. Channel E. Start time of the call

A. You must make the changes using the Page Composer tool. B. You will be required to code any new workflow actions in Groovy. C. You can define the workflow to run when certain fields of the SR object are changed. D. You can generate tasks for the SR object from the workflow. E. You can modify the workflow to update field values within the SR object. F. You can send an e-mail notification to specified recipients.

A. Update SR milestone B. Create SR C. Update SR assignee D. Delete SR by SR number E. Delete SR by SR title

A. Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options. B. Select View > Detach. C. Unlock and publish the new selected profile value. D. Modify the Profile Value and save. E. Lock the Profile Option for editing. F. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.

A. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received. B. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available. C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page. D. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.

A. Add the Product object to your DCS application. B. Configure products groups and product items in Engagement Cloud. C. Add product ID(s) to the database component. D. Add images as the product image will not be pulled from Engagement Cloud.

A. Manage Service Request Categories B. Manage Service Request Queue C. Manage Service Request Resolutions D. Manage Service Request Status Values E. Manage Service Request Severities F. Manage Service Request Products

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration. B. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration. C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration. D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.