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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
B) Ensure platform events mode is enabled
C) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
D) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

2. UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A) Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B) Analyze and resolve any errors that were encountered and perform additional data load for any failed records
C) Raise support case to retrieve a data load report to summarize the data load.
D) Inform the business that data migration is completed and errors resolved in development

3. ABC telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agent to have the ability to give runtime adjustments and wish to have the approval process defined around the same. Which features should the consultant suggest to address the above requirements.

A) Adjustment using Context rules
B) Discounts.
C) Customizations using CPQ Hooks
D) Promotions

4. Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A) Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
B) Create Apex class and hook code to calculate the price and add as a step within the pricing plan
C) Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
D) Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

5. Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A) Migrating millions of records may reduce query performance due to large data volumes
B) Migrating millions of records will cause Order Management to fail during processing due to large volume
C) Migrating Assets instead of orders would provide more business Value.
D) This would require migrating all products sold within last 5 years, including those that are no longer sold.
E) There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance

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