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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define the organizational structure
B) Execute data migration
C) Set up scoping
D) Define business roles

2. In which of the following ways can a service technician record and manage actual work? Note: There are 2 correct answers to this question.

A) Manually using the time entry screen
B) Manually using the service entry screen
C) Automatically using start/stop buttons
D) Automatically on creation of a time report

3. Which field identifies a ticket as relevant for a field service scenario?

A) Service organization
B) Requires work
C) Scheduling relevant
D) Division

4. Which channel types are supported in SAP Cloud for Customer? ]

A) Business-to-consumer
B) Business-to-customer
C) Consumer-to-consumer
D) Employee support
E) Business-to-business

5. Which of the following components of computer telephony integration (CTI) are delivered by SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

A) Service request creation
B) CTI client adapter
C) CTI client server
D) Live activity pane

Solutions: