C_C4C14_1811 by SAP Valid Free Exam Practice Test

Question 1

In order to update the status of multiple subtickets, what action does the agent perform?

A. Mass subticket status update B. Mass subticket completion C. Mass subticket cancellation D. Mass subticket creation

Correct Answer: A

Question 2

In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.

A. Registered product B. Customer C. Contract D. Installed base

Correct Answer: B,C,D

Question 3

What can you define when setting up a service contract in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A. Usage restrictions B. Billing milestones C. Covered objects D. Entitled parts E. Call-off quantity

Correct Answer: A,C,D

Question 4

Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A. Actual quantity B. Planned quantity C. Target quantity D. Consumed quantity

Correct Answer: B

Question 5

Which of the following data items are required to create a registered product? Note: There are 2 correct answers to this question.

A. Serial ID B. Warranty ID C. Customer D. Reference date

Correct Answer: A,D

Question 6

When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

A. Maintenance item counter reading B. Maintenance product measurement reading C. Maintenance item serial number D. Maintenance product quantity value

Correct Answer: A

Question 7

During scoping, you have selected the option to allow multiple territories per account. How does this impact the system behavior in the realignment of accounts and territories? Note: There are 2 correct answer to this question.

A. The define exceptions steps is disabled. B. More than one set of territory rules become active. C. The system uses the first rule that applies when making territory assignments. D. Additional fields become available for territory determination.

Correct Answer: A,D

Question 8

From which of the following lists do you add products to the maintenance items?

A. Registered products B. Products from related tickets C. Product categories D. Product list

Correct Answer: D

Question 9

Which object is used for representing work tickets from SAP cloud for customer in SAP Multi Resource Scheduling?

A. Debit memo request B. Internal order C. Service order D. Demand

Correct Answer: D

Question 10

You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels? Note: There are 2 correct answer to this question.

A. Individual customers B. Competitors C. Corporate customers D. Group customer

Correct Answer: A,C

Question 11

To which objects can you add an installed base? Note: There are 2 correct answers to this question.

A. Visit B. Contract C. Maintenance plan D. Ticket

Correct Answer: B,C

Question 12

When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

A. When data must be loaded quickly B. When data is loaded from multiple applications C. When integration has been scoped D. When the data volume is low

Correct Answer: A,B

Question 13

What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.

A. Set up access to social media account B. Create and schedule social media import run C. Set up service level determination for the social media channel D. Select the channel type E. Set up ticket routing for the social media channel

Correct Answer: A,B,D

Question 14

When you create items in an installed base, which of the following item categories are supported?

A. Installation point B. Text C. Registered product D. Product E. Warranty products

Correct Answer: B,C,D

SAP Certified Application Associate - SAP Service Cloud 1811 - C_C4C14_1811 Exam Practice Test