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HP Selling HP Storage Solutions and Services Sample Questions:

1. An HP product representative is having an initial conversation with a customer regarding a backup and restore opportunity.
What should the product representative initially ask the customer?

A) Do you use backup software? Are you experiencing any issues? Are there any Service Level Agreements (SLAs) that must be met?
B) Do you have problems staying within the backup window? How often do you lose data?
C) Who handles remote office backups? How confident are you about the reliability of your backups?
D) Has the company experienced losses caused by delay in restoring to remote locations?

2. Which product is a backup, recovery, and archive (BURA) solution?

A) HP StoreEasy
B) HP StoreEver
C) HP 3PAR StoreServ
D) HP StoreVirtual VSA

3. A customer tells you that the warranty will provide sufficient services for their company. Which customer requirement cannot be met through a warranty?

A) coverage window from 8 a.m. to 5 p.m.
B) escalation management
C) replacement of defective parts
D) new parts that use the default configuration

4. You are trying to develop trust with a Microsoft Exchange customer. The customer asks you to discuss HP Storage solutions. What is an appropriate response?

A) Demonstrate the scalability of the Store Virtual 4000.
B) Explain the features of the Modular Storage Array.
C) Discuss the ease of use of the StoreEasy family of products.
D) Determine the challenges the customer wants to overcome.

5. What qualifies a customer for HP Proactive Care or HP Proactive Care Advanced?

A) The customer needs help designing a solution that scales to meet increased demands.
B) The customer has a lot of HP products in the data center and wants a service that encompasses all of these products.
C) The customer wants to be able to upgrade software for some HP products.
D) The customer's solution is so critical that even a short outage would be costly.

Solutions: