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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Instant messaging costs are significantly less than long-distance phone conversations.

A) False
B) True

2. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) Outbound
B) Calling
C) Availability
D) SIP Access Control

3. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a different network segment that has access to your company intranet.
C) It should be connected to a network segment that has outbound access to the public Internet.

4. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Make sure you name the document in a way that is easy to search for.
B) Add meaningful tags to the document.
C) Add a priority of "high" to this document.
D) Number the documents in such a way that this one appears at the top of the list.

5. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must have Admin rights for Genesys Cloud
B) You must have the basic profile data for the users at the new location.
C) You must know what groups to create for the new location.
D) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
E) You must have images of all the users located at the new location.

Solutions: