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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 10 MB
B) 2 GB
C) 100 MB
D) No Limit

2. How do you represent your organization when you contact the Genesys Cloud support team?

A) Company Name
B) ID
C) Organization ID
D) Agent Name

3. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Tell John to be patient and wait for the email to arrive.
B) Resend the invite.
C) Submit a ticket to Genesys Cloud support.
D) Add John to Genesys Cloud again so that a new invitation will be generated.
E) Reset John's password and let him know the password to log in with.

4. Which of the following statements are true? (Choose two.)

A) You can view protocol capture logs but not media capture logs.
B) You can view both protocol and media capture logs.
C) Media capture logs can be read only with the support of customer care.
D) You cannot view either type of log file.

5. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Hardware ID (MAC address)
B) The phone model
C) The Base Settings
D) The phone name

Solutions: