Deploying Cisco Unified Contact Center Enterprise (DUCCE) 2.0 By Cisco

This is also an instructor-led course that lasts for 5 days and allows candidates to learn about how to install and work with the Unified CCE v10.0 solution including deploying HA, implementing troubleshooting tools to identify the problems with inbound and outbound Contact Center functionality. This course is aimed at applicants who are responsible for installing the Unified CCE solution and deliver Level 3 solution support. It also acts as a base for other UCCE administration courses and helps you learn enough about the CCE scripting for the system functionality.

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Course Objectives

The candidate who takes this course becomes eligible to meet the following objectives.

• Identify the components and operations of the Unified CCE solution
• Install and configure a CCE VXML Solution
• Define how to support CCE and install CCE Outbound Option
• Use the UCCE tools to complete UCCE system installation
• Discuss configuration and installation steps used to support agent functionality in a UCCE deployment

Once you are done with this course, you can easily ace the Cisco 500-440 exam. Furthermore, you can get a good score on the test if you understand all the topics covered in it. So, these concepts are thoroughly explained in this instructor-led training program as they will be taught by the Cisco experts. You can enroll in the course and be ready to learn about everything you should know for passing exam 500-440 issued by Cisco.

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/specialist-ucced.html

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What Are the Topics Covered in Cisco 500-440 Exam?

In order to ace the Cisco 500-440 exam, you have to master the following topics including how to:

• Identify Network Design Considerations in a Cisco Unified CCE solution (19%)
• Classify the design considerations for Cisco Unified Communications Manager in Cisco UCCE solutions (11%)
• Describe the features and functionalities of Cisco Unified CCE solutions (23%)
• Define the sizing process for Contact Center Resources and Cisco Unified CCE components (13%)
• Describe virtualization environment for contact center resources and Cisco Unified CCE components (11%)

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Cisco 500-440 Exam Syllabus Topics: