Exam Name: Salesforce Communications Cloud Accredited Professional (AP) Exam
Certification Provider: Salesforce
Corresponding Certification: Accredited Professional
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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203
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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:
Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?
- A. Only Commercial assets need to be present in salesforce to successfully process the MACD orders.
- B. Only Migrate the assets needed when customers are trying to place MACD orders.
- C. Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.
- D. Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations
Correct Answer: D 🗳️
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Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.
- A. Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.
- B. Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product
- C. Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory
- D. Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product
Correct Answer: D 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.
- A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
- B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
- C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
- D. Implement a callout orchestration item to execute a request on the fulfillment system for activation
Correct Answer: B,C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?
- A. No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.
- B. An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes
- C. No error will be returned the "installation type" will be copied as empty/null after decomposition on the technical product
- D. An error at runtime no value will be assigned to the attribute "installation Type" on the technical product
Correct Answer: A 🗳️
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Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?
- A. Service Account
- B. Premise
- C. Address
- D. Place
Correct Answer: A,D 🗳️
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