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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?

A) The administrator did not checkthe'Save CM box'in the action list for the action.
B) The administrator did notcreate a task for the job.
C) The administratordid not assign a schedule to the job.
D) The administrator did not check 'enabled' for the scheduledjob.

2. What must be configured in Avaya Contact Center Control Manager (ACCCM) before you can synchronize the ACCCM with the Communication Manager (CM)?

A) ACCCM Location(s), CM and the Organization Chart
B) Active Directory Logins
C) Dial Plan Range
D) ACCCM Supervisor, Administrator and users

3. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) .NET Framework 4.0
B) Microsoft Silverlight
C) Microsoft MVC
D) Microsoft IIS

4. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Check the 'Do Not Sync' box in the Dialing Plan tab.
B) Disable the ACCCM Range Management feature in the Dialing Plan tab.
C) Enable the ACCCM In Range feature in the Dialing Plan tab.
D) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.

5. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
B) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
C) auditing to a single field level
D) the ability to schedule delayed saves during maintenance hours
E) the ability to rollback the CM administration
F) unlimited database entries

Solutions: