Exam Name: Avaya Proactive Contact Solutions Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Architecture and Overview | 20% | - Proactive Contact system components - Integration with Avaya communication platforms - System architecture and deployment models |
| Topic 2: Maintenance and Troubleshooting | 15% | - System monitoring and logging - Common issues and resolution - Backup and restore procedures |
| Topic 3: Reporting and Optimization | 10% | - Performance tuning and optimization - Standard and custom reports |
| Topic 4: Installation and Setup | 25% | - Server and software installation procedures - Database and network configuration - Initial configuration and licensing |
| Topic 5: Configuration and Administration | 30% | - Call list management and import - Dialing modes and campaign configuration - Scripting and call flow design - Agent and supervisor setup |
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