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Salesforce Certified AI Specialist - Salesforce-AI-Specialist Exam Practice Test

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Total 157 questions

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Question 1

Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions.
Which use case functionality of Model Builder aligns with UC's request?

A. Contract Renewal Date prediction B. Customer churn prediction C. Product recommendation prediction

Correct Answer: B

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 2

Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number.
Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details.
Which solution should an AI Specialist implement to meet this requirement?

A. Create an autolaunched flow and invoke the prompt template using the standard "Prompt Template" flow action. B. Create a screen flow to collect sales order number and invoke the prompt template using the standard
"Prompt Template" flow action. C. Create a template-triggered prompt flow and invoke the prompt template using the standard "Prompt Template" flow action.

Correct Answer: B

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 3

How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A. Masked data will be de-masked during response journey. B. Responses that do not meet the relevance threshold will be automatically rejected. C. Masked data will be de-masked during request journey.

Correct Answer: A

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 4

Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team.
What should the AI Specialist be aware of before enabling this feature?

A. Custom Call Explorer actions need to be built before it can be configured. B. Call Explorer requires the Einstein Conversation Insights permission set to be enabled. C. Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.

Correct Answer: B

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 5

Universal Containers (UC) is looking to improve its sales team's productivity by providing real-time insights and recommendations during customer interactions.
Why should UC consider using Agentforce Sales Agent?

A. To streamline the sales process and increase conversion rates B. To track customer interactions for future analysis C. To automate the entire sales process for maximum efficiency

Correct Answer: A

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 6

Universal Containers plans to enhance the customer support team's productivity using AI.
Which specific use case necessitates the use of Prompt Builder?

A. Creating a draft of a support bulletin post for new product patches B. Estimating support ticket volume based on historical data and seasonal trends C. Creating an Al-generated customer support agent performance score

Correct Answer: A

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 7

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding.
What should UC consider when using standard Service AI Grounding?

A. Service AI Grounding visibility works m system mode. B. Service AI Grounding only works with Case and Knowledge objects. C. Service AI Grounding only supports String and Text Area type fields.

Correct Answer: C

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 8

What is the main purpose of Prompt Builder?

A. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently. B. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making. C. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work

Correct Answer: C

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 9

Universal Containers is rolling out a new generative AI initiative.
Which Prompt Builder limitations should the AI Specialist be aware of?

A. Rich text area fields are only supported in Flex template types. B. Custom objects are supported only for Flex template types. C. Creations or updates to the prompt templates are not recorded in the Setup Audit Trail.

Correct Answer: B

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

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Total 157 questions

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