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Salesforce Certified Platform Administrator - Plat-Admn-201 Exam Practice Test

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Total 160 questions

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Question 1

A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and series. How should a Platform Administrator set up the Campaign to simplify reporting?

A. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign. B. Create individual Campaigns that all have the same name. C. Configure Campaign Member Statuses to record which event Members attended. D. Add different record types for the monthly event types.

Correct Answer: A

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Question 2

Cloud Kicks has an administrator team that manages the org. The company has asked for a small subset of leadership users to have Modify All access, like the administrators have. How should the administrator team accomplish this?

A. Assign the standard System Administrator profile to the leadership users that includes the Modify All access. B. Assign the standard User profile to the leadership users and add a custom permission set with Modify All access. C. Assign the standard Platform User profile to the leadership users and edit the permissions to Modify All access. D. Clone the standard User profile to the leadership users and assign a Modify All role to grant access.

Correct Answer: B

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Question 3

A Platform Administrator needs to configure an approval process for the sales team when opportunities that meet particular conditions are closed. How should the administrator make sure the right records are included in the process?

A. Use Dynamic Forms to display a button. B. Add Specific Entry Criteria. C. Create a screen flow. D. Add a validation rule to the opportunity.

Correct Answer: B

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Question 4

The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should a Platform Administrator configure?

A. Opportunity List View B. Forecasting C. Sales Quotes D. Opportunity Stages

Correct Answer: B,D

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Question 5

A sales manager receives a URL to a Dashboard folder containing several dashboards. However, when the sales manager clicks on the URL, a message appears stating, "We couldn't find the record you're trying to access." What is the reason for this?

A. The sales manager needs the correct sales user profile. B. The sales manager does not have the correct permission set. C. The Dashboard folder is set to Private. D. View access has not been granted to the Dashboard folder.

Correct Answer: D

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Question 6

A Platform Administrator at Cloud Kicks has a flow in production that is supposed to create new records. However, no new records are being created. What is causing the issue?

A. The flow is inactive. B. The flow URL is deactivated. C. The flow trigger is missing. D. The flow is Read Only.

Correct Answer: A

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Question 7

Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation. Which feature should a Platform Administrator use to fulfill this requirement?

A. Omni-Channel Supervisor B. Case Escalation Rule C. Assignment Rule D. Formula field

Correct Answer: B

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Question 8

Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should a Platform Administrator solve for this issue?

A. Allow the reps to set business hours manually. B. Adjust the current business hours to accommodate the Eastern time zone. C. Set temporary business hours for each time zone. D. Create one set of business hours per time zone.

Correct Answer: D

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Question 9

Cloud Kicks needs to be able to show different picklist values for sales and marketing users.
Which two options meet this requirement?

A. One record type, two profiles, one picklist B. Two page layouts, one record type, two picklists C. One page layout, two record types, one picklist D. Two permission sets, one record type, one picklist

Correct Answer: B,C

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Question 10

In an approval process, which feature allows a user to temporarily assign their approval responsibilities to another user for a predefined time period?

A. Approval Rule B. Queue C. Manager D. Delegated Approver

Correct Answer: D

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Question 11

A VP of sales needs to report on records owned by individuals in various parts of the role hierarchy. The organization-wide default is set to Private. What should a Platform Administrator configure to achieve this?

A. Sharing Rules B. Field-Level Security C. Restriction Rules D. Permission Sets

Correct Answer: A

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Question 12

Which two actions should a Platform Administrator perform with Case escalation rules?

A. Reassign the Case. B. Change the Case Priority. C. Send email notifications. D. Reopen the Case.

Correct Answer: A,C

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Page: 1 / 14
Total 160 questions

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