PC0-001 by Peoplecert Valid Free Exam Practice Test

Question 1

Which of the following CANNOT be provided by a tool?

A. Knowledge B. Information C. Wisdom D. Data

Correct Answer: C

Question 2

Which one of the following is NOT part of the service design stage of the service lifecycle?

A. Designing and maintaining all necessary service transition packages B. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced C. Producing quality, secure and resilient designs for new or improved services D. Measuring the effectiveness and efficiency of service design and the supporting processes

Correct Answer: A

Question 3

Which one of the following can help determine the level of impact of a problem?

A. Configuration management system (CMS) B. Standard operating procedures (SOP) C. Statement of requirements (SOR) D. Definitive media library (DML)

Correct Answer: A

Question 4

In which document would you expect to see an overview of actual service achievements against targets?

A. Service level agreement(SLA) B. Operational level agreement(OLA) C. SLA monitoring chart(SLAM) D. Capacity plan

Correct Answer: C

Question 5

Which of the following is an objective of business relationship management?

A. To identify patterns of business activity B. To ensure high levels of customer satisfaction C. To ensure strategic plans for IT services exist D. To secure funding to manage the provision of services

Correct Answer: B

Question 6

What do customer perceptions and business outcomes help to define?

A. Key performance indicators (KPIs) B. Total cost of ownership (TCO) C. Governance D. The value of a service

Correct Answer: D

Question 7

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A. Demand management B. Service transition C. Service catalogue management D. Service level management

Correct Answer: C

Question 8

Consider the following list:
1.Change authority
2.Change manager
3.Change advisory board (CAB)
Which one of the following is the BEST description of the items above?

A. Teams B. Job descriptions C. Functions D. Roles, people or groups

Correct Answer: D

Question 9

Availability management is directly responsible for the availability of which of the following?

A. IT services and business processes B. Components and business processes C. IT services and components D. IT services, components and business processes

Correct Answer: C

Question 10

What would be the next step in the continual service improvement (CSI) model after?
1.What is the vision?
2.Where are we now?
3.Where do we want to be?
4.How do we get there?
5.Did we get there?
6.?

A. What is the value on investment (VOI)? B. How much did it cost? C. How do we keep the momentum going? D. What is the return on investment (ROI)?

Correct Answer: C

Peoplecert ITIL 2011 Foundation - PC0-001 Exam Practice Test