ITIL 4 Specialist: Create, Deliver and SupportExam - ITIL-4-Specialist-Create-Deliver-and-Support Exam Practice Test
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
What is the BEST way to manage this issue?
Correct Answer: D
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A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?
Correct Answer: D
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An organization is planning to implement a new service management toolset for effective integration of management practices. Which feature of the service management toolset will be the MOST important in achieving this?
Correct Answer: C
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Which is often included in an Agile approach to software development?
Correct Answer: A
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A cross-functional team is designing a value stream to support the development of a new financial service.
Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?
Some members of the team are suggesting that multiple value streams are needed.
Which factor would MOST LIKELY influence the need for multiple value streams?
Correct Answer: D
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What should an organization consider when deciding to retain or outsource specific IT services?
Correct Answer: C
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An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?
Correct Answer: A
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A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?
Which practice is most likely to identify this issue and initiate improvement actions?
Correct Answer: C
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