C_BOSUP_90 by SAP Valid Free Exam Practice Test

Question 1

A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A. Change the status of the message to Send to SAP and send it directly to SAP Support. B. Change the status of the message to Confirmed. C. Send the message back to support after providing feedback. D. Change the processor of the message and send it back to support with the status Sent to Support.

Correct Answer: B,C

Question 2

What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A. A system corresponds to production, test AND development environment. B. A system corresponds to either production, test OR development environment. C. One system can be a child to multiple installations. D. A system is identified using a system ID.

Correct Answer: B,D

Question 3

What is contained in an SAP EarlyWatch Alert report? (Choose two)

A. System configuration B. User's login and password C. Performance overview D. Additional recommendations from support consultants

Correct Answer: A,C

Question 4

You receive a customer message where several issues are reported.
What will be your next step?

A. Solve all issues in the message, because it is beneficial for customers to report several issues in one message. B. Start message processing without contacting the customer. C. Ask the customer to create one message per issue. D. Ask your colleagues for processing this message.

Correct Answer: C

Question 5

What is a level1 support task upon receiving a message?

A. Reproduce the issue described by the customer. B. Provide a workaround. C. Contact the customer to complete any information that may be missing. D. Enable and analyze the traces.

Correct Answer: C

Question 6

You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A. Sent to SAP B. In Process C. Proposed Solution D. Sent to Support

Correct Answer: C

Question 7

Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A. Avoid the message for as long as possible eventually the customer will not want you to take any action. B. You cannot deny the customer's request as the customer is always right. C. Update the customer regularly to let them know you need more time to investigate the issue. D. Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.

Correct Answer: D

Question 8

The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A. The customer's system has the fault therefore you only need to use their system for further investigation and testing. B. Ask the customer to use a different system since this installation is experiencing issues. C. The customer is no longer entitled to support since they have caused a fault in the system. D. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.

Correct Answer: D

SAP Certified Support Associate - Incident Management with SAP BusinessObjects - C_BOSUP_90 Exam Practice Test