CSA by ServiceNow Valid Free Exam Practice Test

Question 1

What are the two pathways to view feedback left on a published article?

A. Knowledge > articles > My Flagged B. Knowledge > articles > published C. Knowledge > My articles > Flagged D. Knowledge base > my knowledge > flagged articles

Correct Answer: C,D

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Question 2

When crafting a scoped application that contains flow actions, what is the application called?

A. Flow B. Action C. spoke D. Bundle

Correct Answer: C

Question 3

Which type of ServiceNow script runs on the web browser?

A. Local script B. Database script C. Server script D. Client script

Correct Answer: D

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Question 4

Which determines the relationships between field in an import. Set table to field in an existing ServiceNow table?

A. Transform Map B. Schema Map Relationship Builder C. Data Sources D. Business Service Management Map

Correct Answer: A

Question 5

What is the REST API Explorer used to do?

A. Convert SOAP Message functions to REST methods B. Create sample code for sending REST requests to ServiceNow C. Practice using REST to interact with public data providers D. Find resources on the web for learning about REST

Correct Answer: B

Question 6

What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

A. Alerts B. Texts C. Notifications D. Events E. Emails

Correct Answer: C

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Question 7

Which system property is added and set to true in order to see impersonation events in the System Log?

A. glide sys admin_login B. glide user_setting C. glide sys all_jmpersonation D. glide sys log_jmpersonabon E. glide.impersonation_setting

Correct Answer: D

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Question 8

What do you call any component that needs to be managed in order to deliver services?

A. Asset B. CSDM Items C. Configuration item D. CMDB E. Service Offerings

Correct Answer: C

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Question 9

A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

A. Define the first condition; click > icon on breadcrumb, define second condition; press enter B. Define the first condition; click AND button; define second condition; press enter C. Define the first condition; click > icon on breadcrumb, define second condition; click Run D. Define the first condition; click AND button; define second condition; click Run E. Define the first condition; click OR button; define second condition; press enter

Correct Answer: E

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Question 10

Which role can manage multiple knowledge bases?

A. knowledge_admin B. knowledge_base_admin C. kb_admin D. sn_kb_admin

Correct Answer: A

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Question 11

Which roles are required to configure the form layout using Table Builder? (Choose 2 answers)

A. admin B. read_only_user C. app_engine_admin D. personalize_form E. support_specialist

Correct Answer: A,D

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Question 12

What features are available in Knowledge Management, to support continuous improvement on the knowledge articles?
Choose 4 answers

A. Submit KB Errata B. CC Click frowning icon C. Add Comments D. Flag Article E. Rate with Stars F. Tag as Helpful

Correct Answer: C,D,E,F

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Question 13

What is the result of the order in which access controls are evaluated?

A. Ensures user has access to the application, before evaluating access to a module within the application B. Ensures user has access to the fields in a table, before considering their access to the table C. Ensures user can get to work as quickly as possible D. Ensures user has access to a table, before evaluating access to a field in the table

Correct Answer: D

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Question 14

Group records are stored in which table?

A. Group [sys_user_group] B. Group [sn_user_group] C. Group [u_sys_group] D. Group [s_sys_group]

Correct Answer: A

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Question 15

What is a Record Producer?

A. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog B. A Record Producer is a type of Catalog Item that is used for Requests, not Services C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests D. A Record Producer creates user records

Correct Answer: A

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ServiceNow Certified System Administrator - CSA Exam Practice Test