CRT-271 by Salesforce Valid Free Exam Practice Test

Question 1

A Salesforce Admin is launching a newCommunity in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers

A. Test the Community for member activity, including cases and articles B. Formalize the member registration process, including automating the account assignment or person account creation C. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules D. Performance test the Community with a large number of members with increased activity E. Make sure customers are NOT members of other Salesforce Communities

Correct Answer: A,B,C

Question 2

Universal Containers need to create a Support Community with the following requirements: - Customer and partner users will bemembers of this community and use the customer community and partner community license, respectively - A customer user should be able to see all cases opened for their account, including cases are opened by their colleagues - Customer users must be able to collaborate with all Community users What two things should a Salesforce Admin do to accomplish this? Choose 2 answers

A. Create a sharing set on the case object B. Set up delegated admin access for customer users C. Enable super user access for customer users D. Select the community user visibility checkbox

Correct Answer: C,D

Question 3

Universal Containers (UC) is implementing a Customer Community which will have thousands of Accounts with tens of thousands of Community users (Contacts). UC wants to ensure that all Customer Community licensed users are able to access the assets tied to their Accounts. Which action should the Salesforce administrator take when setting upasset sharing to ensure that Community users can see their account assets?
Select one or more of the following:

A. Set up a sharing set that references the Account ID on the asset B. Use Apex managed sharing to grant access to the Community users C. Implement the role hierarchy on the Customer Community D. Create a sharing rule for each accounts

Correct Answer: A

Question 4

Your company has asked you to leverage Salesforce for their new customer community and wish to ensure that it is mobile ready which template(s) can you leverage to support this requirement? FOUR ANSWERS

A. Koa B. Visualforce + Tabs C. Aloha D. Napili E. Kokua

Correct Answer: A,C,D,E

Question 5

Universal containers is building a Customer Community. What can the administrator add to the navigation menu?
Select one or more of the following:

A. Salesforce objects. Global actions, Community pages, external URL B. Salesforce objects, topics, external URL, Lightning component, Community pages C. Salesforce objects. Community pages, app launcher, external URL D. Salesforce objects, topics, Community pages, external URL, forecast

Correct Answer: B

Question 6

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

A. 3 B. 4 C. 5 D. 2

Correct Answer: B

Question 7

Universal Containers (UC) builds a Community to support customers who purchased its products. UC has the following security requirements:
- Support encryption at rest
- Show decrypted data in the UX (user experience) to users with permissions
- Encrypt all Community data
How should the Salesforce Administrator fulfil this requirement?
Select one or more of the following:

A. Create encrypted fields for Community data B. Install a third-party app from AppExchange to encrypt the data at rest C. Encrypt data in portals, but not in Communities D. Leverage Salesforce Shield to encrypt and decrypt alldata at rest

Correct Answer: D

Question 8

Northern Trail Outfitters is launching a Community for its B2B customers and partners.
What should the Consultant consider when granting users access to the Community?

A. A Consultant must add a profile to the Community before assigning users to that profile. B. A Consultant must add a permission set to the Community before it can be assigned to users. C. A Consultant must add auser's profile or permission set to the Community to grant them access D. A Consultant must add roles to Community before giving access to users.

Correct Answer: A

Question 9

Universal Containers needs to use capabilities, using the Customer Service Template, in Salesforce Communities to enable Social Sign-on for their customers. What should the SalesforceAdmin do to enable users to use their Social Sign-on?

A. Configure Community Sign-on at the social web site to make sure the user is authenticated and provided access. B. Create a custom login page with Social Sign-on capabilities, including authentication providers. C. Setup the authentication provider for Social sites and add the Social Sign-on component to the login page. D. Enable Social Sign-on in the Community management preferences menu.

Correct Answer: C

Question 10

Northern Trail Outfitters uses Knowledge Articles toaddress customer questions in their Customer Service (Napili) Template-based Community. They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?

A. Enable the article voting property on the Article Content component in the article detail page in the Community Builder. B. Create a customer survey using custom Lightning components and add it to the homepage. C. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments. D. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article.

Correct Answer: A

Question 11

Regional Containers have asked you for help in setting up their Custom Domain for their Customer Community so that the community URL looks like it is hosted on the company website. Why type of record will you need to add to the DNS in order to achieve this?

A. AAAA Record B. TXT Record C. MX Record D. NS Record E. CName Record

Correct Answer: E

Question 12

You are creating a community whereby your customers will be able to upload photos of themselves with your products to a contest chatter group. You want to make sure only photo file extensions are allowed e.g. (.jpg, .
png, .gif) and only up to 500mb. What steps would you take to enable this?

A. Define the file types in the Community Builder but it's not possible to restrict the file size B. Download a 3rd party photo upload component from the AppExchange C. Define the file types and size limit in the Community Managerunder Administration D. Write an apex trigger on the Feed Object E. Define the file size limit in the Community Manager but it's not possible to limit the file type

Correct Answer: C

Question 13

UniversalContainers is launching a Community to drive their channel sales. The requirements are as follows:
* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect.
This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org. * External partner users must be able to configure the quote using the pricing and quoting tool from the Community. * The pricing and quoting tool must support Community users. * Universal Containers owns licenses for Salesforce Connect. What are the two most efficient ways for a Salesforce Admin to accomplish this task? Choose two answers

A. Integrate the Back-Office Legacy System using Salesforce Connect B. Integrate the Back-Office Legacy System using custom code development. C. Integrate the pricing and quoting tool by configuring external users to make it available in the Community D. Integrate the pricing and quoting tool by creating custom code to make it available in the Community

Correct Answer: A,C

Question 14

A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rulesare required to accommodate all of the criteria?

A. 5 B. 8 C. 6 D. 18

Correct Answer: D

Question 15

Universal containers want to make sure their customers can get access to their (authenticated) customer community on demand. What are the steps required to set up Community Self Registration?

A. Enable Self Registration in Settings and modify the profile lookup to associate the profile to the new user on creation B. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Community ID C. Enable Self Registration in Community Settings and modify the Communities Self Registration APEX controller with the Account ID D. Enable Self Registration in the Community Manager and modify the Communities Self Registration APEX controller with the Account ID E. Enable Self Registration in the Community Builder and modify the Communities Self Registration APEX controller with the Community ID

Correct Answer: D

Salesforce Certification Preparation For Community Cloud Consultants - CRT-271 Exam Practice Test