CPUX-F by ISQI Valid Free Exam Practice Test

Question 1

A colleague is planning interviews with users of a restaurant review system. Among other questions, their interview checklist includes the question How do you choose a restaurant?
Which two of the following terms best characterise this interview question?

A. Closed B. Leading C. Neutral D. Open E. Formative F. Summative

Correct Answer: C,D

Question 2

You are conducting a heuristic evaluation of a new car rental website. Which one of the following findings is NOT appropriate for this evaluation?

A. 1 was unable to figure out whether I can rent a car in Paris and return it in Madrid B. A 'Cancel reservation' button is missing on the home page C. The rental prices are too high D. Technical terms like CDW, Collision Damage Waiver, are explained well E. found it difficult to determine the total costs of a rental F. The animated ads on the right-hand side of the home page annoyed and distracted me

Correct Answer: C

Question 3

16. Alice and Bob have a passion for the theatre. For Bob's birthday, Alice decides to buy them both theatre tickets. She goes online to find and book tickets for a production that she thinks they will both enjoy. After the performance, Alice talks to Bob about the whole experience
1. The online ads that attracted Alice to the website claimed "Buy your tickets in under 60 seconds!
Guaranteed!" It took Alice about 5 minutes to buy her tickets. "I couldn't work out how to select my tickets - that made me feel stupid", Alice explains to Bob
2. Alice thought the website looked attractive
3. Once she had selected the tickets, the checkout process seemed easy
4. When Alice and Bob arrived at the theatre, they were told that their printed tickets were not valid; they argued with the usher for ten minutes before someone in the box office confirmed their tickets were genuine and they were allowed in
5. Alice pre-ordered their interval drinks on the website, as they were offering a 2-for-1 deal. When she went to collect the drinks the barman had no record of her order.
6. The description of the credit card transaction that appeared on Alice's bank account was unintelligible; Alice was only able to work out what the transaction was because she recognised the amount. Which one of the following statements about Alice's user experience of the website is correct?

A. All issues except 6 affect the user experience B. None of the issues 1 -6 affect the user experience C. All issues 1 -6 affect the user experience D. Only issues 1, 2 and 3 affect the user experience E. Only issue 3 affects the user experience F. Only issues 2 and 3 affect the user experience

Correct Answer: C

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Question 4

A car rental website does not offer users the opportunity to cancel a reservation. An analysis of the context of use shows that users need this function. Which one aspect of the ISO 9241 definition of usability is violated by this website?

A. Effectiveness B. Completeness C. Accessibility D. Speed E. Efficiency F. Satisfaction

Correct Answer: A

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Question 5

What is a usability finding? Select two

A. The evaluation of the liking of color patterns B. Something that the users would like to add C. A usability problem D. A usability priority E. A usability requirement F. Something that users liked - that is, a positive usability finding.

Correct Answer: C,F

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Question 6

Choose the correct order for the human-centred design activities:
1. Design solution meets user requirements
2. Specify the user requirements
3. Analysis: Understand and specify the context of use
4. Evaluate the design and organisational requirements
5. Produce design solutions to meet user requirements
6. Plan the human-centred design process
7. Design solution meets user requirements

A. 6. 3. 2. 1. 4. 5. 7 or repeat B. 6. 3.2.4.5. 1.7 or repeat C. 1. 3. 2. 6. 5. 4. 7 or repeat D. 6. 3. 2. 1. 5. 4. 7 or repeat E. 6. 3. 2. 5. 4. 7. 2 or repeat F. 6. 2. 3. 1. 5. 4. 7 or repeat

Correct Answer: D

Question 7

24. "HappyHolidays" sells package holidays through their website, happyholidays.com Alice and Bob are friends. Alice books a trip to Crete on happyholidays.com for her and Bob; she emails the boarding passes to Bob to print out.
David is a customer service representative for HappyHolidays; he uses happyholidays.com to help people who phone the call centre.
Carol is a retired surgeon. She is struggling to book a holiday to Nice on happyholidays.com so she calls HappyHolidays and talks to David; David talks Carol through completing the booking herself. Which one of the following statements is correct?

A. Alice is a primary user of happyholidays.com; Bob, Carol and David are secondary users of happyholidays.com B. Alice, Carol and David are primary users of happyholidays.com; Bob is not a user of happyholidays.com C. Alice, Bob, Carol and David are primary users of happyholidays.com D. Alice and Carol are primary users of happyholidays.com; David is a secondary user of happyholidays.com; Bob is an indirect user of happyholidays.com E. Alice is a primary user of happyholidays.com; Bob, Carol and David are indirect users of happyholidays.com F. Alice is a primary user of happyholidays.com; Carol and David are secondary users of happyholidays.com; Bob is not a user of happyholidays.com

Correct Answer: D

Question 8

What are usability evaluation methods? Choose two.

A. Two or more rooms that are specially equipped for usability tests or focus groups. B. A checklist used by a moderator in a usability test to keep track of briefing and presession interview questions, usability test tasks, and post-session interview questions C. The purpose of a usability evaluation is to determine whether or not an interactive system, or a prototype of an interactive system, meets the user requirements and applicable dialogue principles, heuristics and user interface guidelines. D. A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).

Correct Answer: C,D

Question 9

Choose three correct statements on the definition of a user survey.

A. User surveys should be developed in accordance with the human-centred design B. User surveys should be used to evaluate risk assessments and the general risk tolerance of users C. User surveys can be used to evaluate users' satisfaction with an interactive system and to gather information on the context of use. D. A usability evaluation where users are asked about information for usage in establishing personas E. A usability evaluation where users are asked to report subjective data into a questionnaire based on their experience of using an interactive system. F. User surveys are not important in the human-centred design

Correct Answer: A,C,E

Question 10

Fill in the blank:
Heuristics in user design is a generally recognised__________ that helps to achieve usability.

Correct Answer:

rule of thum
Explanation
See page 38 in https://uxqb.org/wp-content/uploads/documents/CPUX-F_EN_Curriculum-and-Glossary.pdf

ISQI UXQB Certified Professional for Usability and User Experience - Foundation Level - CPUX-F Exam Practice Test