C9560-940 by IBM Valid Free Exam Practice Test

IBM Tivoli Level 1 Support Tools and Processes - C9560-940 Exam Practice Test

Question 1

What action must always be performed before submitting a new DCF technote?

A. Install the DCF Item Creator application. B. Ask the customer if they agree to open a technote. C. Forward the PMR to the BackEnd. D. Check for duplicate items in CAST or the Technote Database.

Correct Answer: D

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 2

What is the OneTeam transfer criteria for PMRs based upon?

A. customer feedback and PMR volumes B. sales requirements and metrics C. service objectives and GTS targets D. international research and management estimation

Correct Answer: C

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 3

A customer with a Passport Advantage contract has opened a Severity2 PMR.
What is the responsiveness target for this PMR?

A. within 4 business hours B. within 5 business hours C. within 2 business hours D. the best endeavors

Correct Answer: C

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).

Question 4

Which guidelines must be followed when a FrontEnd engineer transfers a PMR to the BackEnd?

A. OneTeam guidelines B. FastPath guidelines C. guidelines onw3.ibm.com/oneteam D. guidelines on Product Support page

Correct Answer: A

Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).