C2010-652 by IBM Valid Free Exam Practice Test

Question 1

A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

A. On the Activities tab the check box for is checked for- Is standard offering? B. On the Specification tab there is a Show Offering dialog box C. On the Service Request the fields Catalog Request ID and Source are populated D. On the Service Request header the Source field says Standard Offering

Correct Answer: C

Question 2

What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk V7.5? (Choose two.)

A. Configure an Organization and Site B. Service Desk content configuration C. Restart server D. Data loading E. Service Catalog content configuration

Correct Answer: A,D

Question 3

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

A. Service Request Management B. Release Management C. Service Level Management D. Incident Management E. Security Management

Correct Answer: B,D

Question 4

What is the IBM SmartCloud Control Desk V7.5 (SCCD) application server used for?

A. To provide a SCCD runtime environment B. To apply SCCD fix packs C. To generate SCCD EAR files D. To customize Maximo Business Object Java code

Correct Answer: A

Question 5

What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?

A. IBM SmartCloud Control Desk B. IBM SmartCloud Control Desk Entry Edition C. IBM SmartCloud Control Desk Service Provider Edition D. IBM SmartCloud Control Desk Service Request Edition

Correct Answer: A

Question 6

Which ticket type must be used to investigate the underlying cause of a set of issues?

A. Problem B. Process Request C. Solution D. Incident

Correct Answer: A

Question 7

What is the purpose of domains within IBM SmartCloud Control Desk?

A. To allow global searches across areas of an organization B. To maintain a value list that can be used in fields within the product C. To specify ownership of a set of objects within the product D. To separate configuration items and assets into geographical areas

Correct Answer: B

Question 8

What is one way to determine which software is installed?

A. Platform Configuration > System Properties B. System Configuration > Logging C. Help > System Information D. Administration> Resources

Correct Answer: C

Question 9

Where are the default installation log files located in the administrative workstation?

A. \IBM\SMP\Maximo\logs B. \IBM\SMP\logs C. \IBM\Websphere\AppServer\Profiles\\logs\ D. \IBM\SMP\DE\logs

Correct Answer: B

Question 10

Which file would be found to review for debugging an issue if given this path:
<root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>?

A. Maximo.log B. Fusion.log C. De.log D. SystemOut.log

Correct Answer: D

IBM SmartCloud Control Desk V7.5 Fundamentals - C2010-652 Exam Practice Test