C-SM100-7210 by SAP Valid Free Exam Practice Test

Question 1

Identify the features of the service desk from the items listed below: (Choose four)

A. SAP Notes management B. Error handling C. SAP Help D. Message handling process E. Solution manager diagnostics F. Customer's solution database

Correct Answer: A,D,E,F

Question 2

More than one answer is correct. (Choose Two)

A. Enables all end-users to send all support messages to SAP, thereby negating the need for internal support resources. B. Supports customer internal message handling. C. Enables collaboration between end user, internal support and SAP support for timely and effective resolution. D. Requires all end-user support messages to be created in the solution manager system.

Correct Answer: B,C

Question 3

SAP Web application server offers: (Select all that apply)

A. Support for various protocols (HTTP, RFC) B. Highest Security Standards for the execution of complex business processes C. Reliable, Tested runtime environment for ABAP and Java programs D. Operating System and Database independence E. Multi Level Architecture F. Convenient Development Environment

Correct Answer: A,B,C,D,E,F

Question 4

What do you need to consider when sizing a SAP Solution Manager system? Note: There are 3 correct answers to this question.

A. The total number of Java server nodes that are active on your SAP NetWeaver AS Java System B. The scenarios implemented in SAP Solution manager and the number of documents created by scenario C. The number of available CPU in the managed systems landscape environment D. The total number of ABAP work processes that are active on your SAP NetWeaver AS ABAP systems E. The total number and role of concurrent users connecting to the SAP Solution Manager

Correct Answer: A,B,E

Question 5

What are examples of metrics data provided by the SAP Host Agent? Note: There are 2 correct answers to this question.

A. Physical memory Usage B. CPU utilization C. Dialog response time D. Usage and Pocedure Logging (UPL)

Correct Answer: A,B

Question 6

The support desk relevant for customer with small IT organizations:

A. Incorrect B. Correct

Correct Answer: A

Question 7

It is not possible to use third party software in your solution monitoring strategy when using solution manager:

A. False B. True

Correct Answer: A

Question 8

More benefits of SAP solution manager: (Select all that apply)

A. Faster return on investment (ROI) [Accelerates implementation and continues improvement, Availability of implementation road mas, best practice documents and solution management services speed learning and accelerate project] B. Reduced cost of operation [Provides central point of control for multi component environments, Facilitates technical and application integration C. More leverage from IT investments [integrates with It landscapes that include both SAP and non-SAP, Reduce their total cost ownership without making major changes.

Correct Answer: A,B,C

Question 9

The following are common scenarios for Solution Manager: (Choose any six)

A. Implement SAP Solutions B. Manage the Service Desk C. Upgrade SAP Solutions D. Implement SAP Services E. Link to SAP Services F. Monitor SAP Solutions G. Manage Change Requests H. Monitor Service Desk I. Link to Change Requests

Correct Answer: A,B,C,E,F,H

Question 10

The following are the benefits of SAP Solution Manager, except:

A. Faster ROI B. More leverage from IT investments C. More reliable IT solutions D. Reduced cost of implementation E. Reduce cost of operation F. Reduce ROI

Correct Answer: F

Question 11

The task of service Level Management is to provide comprehensive service level management and reporting to administrators and (internal) customers.

A. Incorrect B. Correct

Correct Answer: B

SAP Certified Technology Associate - SAP Solution Manager. Mandatory and Managed System Configuration (7.2 SPS10) - C-SM100-7210 Exam Practice Test