C-C4H51-2405 by SAP Valid Free Exam Practice Test

Question 1

What can you use to create tickets based on conditions?

A. The Ticket Creation action in the Tickets work center B. Activity planner C. Workflow rule of type Action D. Maintenance plan

Correct Answer: C

Question 2

Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

A. Text B. Registered product C. Warranty D. Product E. Maintenance plan

Correct Answer: B,D,E

Question 3

What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

A. Security issues with mashups outside of the corporate network are rare. B. Existing reports can be reused. C. Data can be accessed in real time. D. Offline access is available.

Correct Answer: B,C

Question 4

Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Account B. Product C. Account hierarchy D. Employee

Correct Answer: A

Question 5

Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Territories B. Measurement and reading C. Business role D. Employee

Correct Answer: A,C

Question 6

Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.

A. Add a new field B. Change field label C. Create a new URL mashup D. Add a new UI Switch logic

Correct Answer: A,B

Question 7

Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.

A. Warranty B. Contract C. Maintenance plan D. Ticket

Correct Answer: C,D

Question 8

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. Controlling validity of the service catalog B. Determining fine-tuning settings C. Determining responsibility for tickets D. Determining service level assignments E. Reporting purposes

Correct Answer: C,D,E

Question 9

Which option can an administrator use to limit the end user's control of the user interface?

A. Disable Personalization B. Maintain Page Layout C. Code List Restriction D. Workflow Action: Manual Field update

Correct Answer: A

SAP Certified Associate - Implementation Consultant - SAP Service Cloud - C-C4H51-2405 Exam Practice Test