Salesforce Certified Administrator - ADM-201 Exam Practice Test

Question 1

A Platform Administrator created a new prompt template and is testing it. Every time the administrator tests the template, it gives a different response. Why is the prompt template giving different responses each time it' s run?

A. The prompt is only sent to the large language model after the administrator deploys the template to a live agent, not when the prompt is run in the builder. B. Prompt Builder caches the large language model's response, so the prompt is only sent once for every template the administrator creates. C. Prompt Builder runs a simulated call to the large language model to save on costs, so the prompt is never sent to the actual model. D. Every time the administrator runs a prompt template in Prompt Builder, it creates a unique call to the large language model.

Correct Answer: D

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Question 2

A sales rep has a list of 300 accounts with contacts that they want to load at one time. Which tool should a Platform Administrator utilize to import the records to Salesforce?

A. Manual Import B. Data Import Wizard C. Dataloader.io D. Data Loader

Correct Answer: B

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Question 3

Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum.
What should a Platform Administrator configure to achieve this?

A. Private Chatter Channel B. Chatter Public Group C. Chatter Unlisted Group D. Chatter Private Group

Correct Answer: C

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Question 4

Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created.
The flow is launched by a process, but the flow is not working properly. What should a Platform Administrator do to identify the problem?

A. Use the native debug feature in Flow Builder. B. View the Setup Audit Trail and review for errors. C. Set up email logs and review the send error logs. D. Review debug logs with the flow logging level.

Correct Answer: A

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Question 5

A Platform Administrator at Cloud Kicks has a flow in production that is supposed to create new records.
However, no new records are being created. What is causing the issue?

A. The flow is inactive. B. The flow URL is deactivated. C. The flow trigger is missing. D. The flow is Read Only.

Correct Answer: A

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Question 6

When a qualified lead is converted, what happens to its related records?

A. Open activities only are attached to the resulting contact, account, and opportunity records. B. Records from custom objects are attached to the resulting contact, account, and opportunity records. C. All activities are attached to the resulting contact, account, and opportunity records. D. Campaign history is attached to the resulting contact, account, and opportunity records.

Correct Answer: C

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Question 7

Cloud Kicks (CK) has a new Platform Administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available?

A. Usage-based entitlements related list in company information B. User management settings in setup C. User licenses related list in company information D. Search for licenses types in setup

Correct Answer: C

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Question 8

When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check? 39

A. Incompatible data types B. Prompt injection risks C. The web for information verification D. Encrypted fields

Correct Answer: B

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Question 9

Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group ' s dashboards. What is causing reps to have inappropriate access to data on dashboards?

A. Dashboard Filters B. Public Dashboards C. Dashboard Subscriptions D. Dashboard ' s running user

Correct Answer: D

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Question 10

A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70

A. Keep instructions as minimal as possible to reduce agent latency. B. Write the instructions generically to allow the agent maximum flexibility in its reasoning. C. Add business-specific language rather than plain language. D. Include an extended list of example user questions so the agent can learn from patterns.

Correct Answer: D

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Question 11

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Which feature should a Platform Administrator configure to meet this requirement?

A. Case Assignment Rules B. Case Dashboard Refreshes C. Case Escalation Rules D. Case Scheduled Reports

Correct Answer: C

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Question 12

Northern Trail Outfitters (NTO) wants to ensure new Contacts are validated before they can be saved. If a user selects that the LeadSource picklist value is Other, NTO also wants to populate a custom text field called Source__c. Which validation rule should a Platform Administrator configure to meet this requirement?

A. AND(NOT(ISPICKVAL(LeadSource, ' Other ' ))), NOT(ISBLANK(Source__c)) B. AND(ISPICKVAL(LeadSource, ' Other ' ), ISBLANK(Source__c)) C. AND(LeadSource = ' Other ' , Source__c = ' ' ) D. AND(NOT(LeadSource = ' Other ' ), NOT(Source__c = ' ' ))

Correct Answer: B

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Question 13

A Platform Administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should the administrator use to undo this import?

A. Weekly Data Export B. Data Import Wizard C. Data Loader D. Mass Delete Records

Correct Answer: C,D

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Question 14

Which component of an approval process defines the chain of approval, determines which records can advance, and specifies where to assign approval requests? 1717

A. Entry Criteria B. Approval Steps C. Approval Actions D. Process Definition Detail

Correct Answer: B

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