IBM Assess: IBM SmartCloud Control Desk V7.5 Fundamentals - A2010-652 Exam Practice Test

A. It migrates SCCD from an Oracle database to IBM DB2. B. It migrates asset data between SCCD environments. C. It migrates SCCD from Oracle WebLogic to IBM WebSphere. D. It migrates configuration content between SCCD environments.

A. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type. B. Work types can be defined Work Order, Change, Release, and Process Request record types. C. In order for Work Type settings to be available a restart of the MXServer application server is required. D. Start and Complete Status are mandatory fields to create a work type.

A. The Apply Settings action in the Logging application only works with the current login session. B. The server was not started properties. C. The database was restarted during the maintenance window which over-wrote the logger settings. D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

A. Analyze the impact of the change B. Identify the cause of the change C. Check for known errors related to the configuration items impacted by the change D. Schedule the change E. Review the change once it has been implemented F. Create a problem from the change

A. Configuration Management B. Release Management C. Incident Management D. Change Management

A. Workflow, Actions, Escalations B. Application Designer, Job Plans, Escalations C. Escalations, Automate Scripts, Quick Configuration D. Workflow, Logging, Application Designer

A. Ann is not enabled for Self Service Center. B. Ann is not populated on the SR correctly. C. Ann is unable to see the SR until it is in a status of In Progress. D. Ann does not have access to the View Service Request application.

A. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes. B. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform. C. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs. D. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.

A. To allow global searches across areas of an organization B. To maintain a value list that can be used in fields within the product C. To specify ownership of a set of objects within the product D. To separate configuration items and assets into geographical areas

A. Service Level Management Process B. Service DeskProcess C. Service Provisioning Process D. Request Fulfillment Process