820-421 by Cisco Valid Free Exam Practice Test

Question 1

Which is an example of 'solution benefits described in business terms'?

A. By using remote experts during selling, the customer can add $10M to quarterly revenue B. A new security policy can reduce risk of a cyber attack on the company's network infrastructure C. A network upgrade can reduce outages by 10-15% D. IT staff can be redeployed to projects delayed due to resource constraints

Correct Answer: A

Question 2

A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A. The company's current value chain B. Target state capabilities C. Best practice metrics and industry benchmarks D. A prioritized list of current pain points

Correct Answer: B

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Question 3

What is a gap analysis used to identify?

A. Capabilities which the customer does not have today, but needs to fulfill business goals B. A customer network's capacity difference vs. the highest possible with advanced technology C. The number of connections that can be supported with the existing wireless infrastructure D. The year-to-date over-run in a customer's IT actual spending vs. budget

Correct Answer: A

Question 4

Who are recommended as good sources to provide requirements in a customer engagement?

A. Individuals who have purchased services from the customer B. Consultants who did projects for the customer organization 3 years ago C. 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season D. Subject experts from the company's strategy organization

Correct Answer: D

Question 5

Who is responsible for ensuring that the right people are assigned to assess results in an infrastructure rollout?

A. Customer lead architect for the solution B. Customer purchasing analyst C. Cisco / Channel Partner Account Manager D. Customer business or IT executive sponsor

Correct Answer: D

Question 6

How are you able to deliver capabilities when using transition architecture approaches to change?

A. Incrementally B. All at the same time C. In any sequence, with similar results D. Earlier than stakeholders require

Correct Answer: A

Cisco Applying Cisco Specialized Business Value Analysis - 820-421 Exam Practice Test