7492X by Avaya Valid Free Exam Practice Test

Question 1

In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

A. The vector queues the call to the resource that is likely to provide the best service. B. The vector isactivated when the given remoteserver is the best available. C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT). D. The vector contacts the specified remote servers, and collects information from that remote server.

Correct Answer: C

Question 2

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command.
Whatiscausing this problem?

A. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form. B. The location numberisnot defined In the BSR application form. C. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form. D. The ASAI routing is not enabled-

Correct Answer: B

Question 3

With consideration to the Avaya Global Support Services troubleshooting methodology, which step is most important when developing a hypothesis for troubleshooting software?

A. Implementing corrective actions B. Recognizing the problem C. Determining the triggers D. Choosing corrective actions

Correct Answer: C

Question 4

Which three statements are true about virtual routing? (Choose three.)

A. Virtual routing can be implemented in single-site or multi-site configuration B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user C. CTI is a required component for multi-site configuration D. Virtual routing involves only contacts that are non-voice related such as email and chat E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

Correct Answer: A,C,E

Question 5

What is the process for routing calls to one or more networked locations that appear as single center called?

A. Virtual Site Routing B. Interflow Routing C. Best Service Routing D. Multiple Routing

Correct Answer: C

Question 6

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.
Which type of installation should you use when installing a remote Call Center Elite instance?

A. It does not matter which installation method you choose B. Use quick installation of all components C. Use manual installation of all components D. Use manual installation of a few components

Correct Answer: D

Question 7

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?

A. TTrace Configuration B. TTrace Console C. TTrace Log2Zip D. TTrace Server

Correct Answer: D

Question 8

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.
Which command do you use to do this?

A. list trace vdn B. monitor bcms trunk C. list trace trunk D. monitor bcms hunt group

Correct Answer: A

Question 9

A customer wants to configure their call center for emergencies.
What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

A. Set a feature access code that detects a power outage and reroutes calls automatically B. Set a trunk group and change the trunk number using a variable C. Set a value variable and change the value assigned using a feature access code D. Set a vector directory number with a collect-type variable

Correct Answer: A

Avaya Aura® Call Center Elite Support - 7492X Exam Practice Test