6210 by Avaya Valid Free Exam Practice Test

Question 1

Which operating system is supported for Avaya Aura Contact Center Release 7 server installations?

A. Windows Server 2008 SP2 Standard or Enterprise Edition B. Windows Server 2008 SP7 Standard Edition or Enterprise Edition C. Windows Server 2012 R1 Standard Edition or Datacenter Edition D. Windows Server 2012 R2 Standard Edition or Datacenter Edition

Correct Answer: D

Question 2

Avaya Aura Contact Center (AACC) Release 7 supports only the Avaya Aura Media Server (AAMS), formerly called Avaya Media Server.
Which three statements regarding the AAMS are true? (Choose three.)

A. AAMS is supported on the Windows Server 2012 R2 operating system when installed co-resident with AACC. B. A standalone Avaya Aura Media Server is supported on the Windows Server operating system. C. An Avaya Aura Media Server High Availability pair of server requires two instance licenses. D. AACC requires a license for each AAMS instance in the solution.

Correct Answer: A,C,D

Question 3

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A. It is used to administer Avaya Aura Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface. B. It provides administrative and management capabilities for CCMM resources. C. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications. D. It helps with implementing CTI for installed and browser-based client integrations.

Correct Answer: A

Question 4

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?

A. SM_ B. WC_ C. PO_ D. VI_

Correct Answer: A

Question 5

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

A. The campaign will receive calls but no agent is assigned. B. The campaign will not receive data. C. The campaign stops functioning. D. The campaign will not be created.

Correct Answer: A

Question 6

You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer. Which URL location will you enter to access the AAD Web page to start the AAD installation?

A. https://support.avaya.com web site B. Error! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Manager Server (CCMS) C. Error! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Contact Center Multimedia (CCMM) Server D. Error! Hyperlink reference not valid. where <servername> is the server name or IP Address of the Avaya Aura Application Enablement Server

Correct Answer: A

Question 7

Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

A. Inbound Mail Server B. Inbound Mail Manager Server C. Inbound Mail Application Server D. Inbound Mail License Server

Correct Answer: A

Question 8

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

A. CCT Console B. CCT API C. CCT Trace Control D. CCT Reference Client

Correct Answer: A

Avaya Aura® Contact Center Implementation - 6210 Exam Practice Test