500-051 by Cisco Valid Free Exam Practice Test

Cisco Unified Communications Contact Center Express Implementation - UCCX - 500-051 Exam Practice Test

Question 1

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

A. Talk to the customer about the deployment and usage pattern. B. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool. C. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool. D. Check the Cisco Unified CCX Serviceability Control Center. E. Check to see if the customer has installed any third-party applications.

Correct Answer: A,B,C

Question 2

A preview outbound dialer uses which source and destination resources?

A. a CTI port to the agent, then redirected to the customer B. the ACD line of the agent to the customer C. a CTI port to the customer D. the personal line of the agent to the customer

Correct Answer: B

Question 3

A customer purchases 200 Cisco Unified CCX Premium agent seats. Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

A. router B. 15 agent seats C. 30 outbound IVR ports D. gateway

Correct Answer: C,D

Question 4

Which two Cisco Unified CCX steps would make an HTTP request? (Choose two.)

A. Send Http Response B. Create URL Document C. Cache Document D. Write Document

Correct Answer: A,C

Question 5

Which facility is provided to debug a Cisco Unified CCX script live with a real voice call?

A. Proactive Debugging B. Cisco Unified Contact Center Express Editor C. Reactive Debugging D. Accept Step

Correct Answer: C