3312 by Avaya Valid Free Exam Practice Test

Question 1

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?
Which field is mandatory for a Contact Center Management supervisor in a SIP environment?

A. Password B. Skillset C. Login ID D. Language E. Call Presentation Class

Correct Answer: C

Question 2

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.
Which call presentation class option is needed to accomplish this requirement?

A. Presentation Option: Call Force B. Presentation Option: Return to Queue C. Presentation Option: After Call Break for N seconds: D. Presentation Option: Put DN on hold to answer call

Correct Answer: D

Question 3

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management agent.
Which three features can be assigned to a Contact Center Management agent? (Choose three.)

A. Control Directory Number (CDN) B. Activity Code C. Threshold Class D. Call Presentation Class E. Skillsets.

Correct Answer: A,B,D

Question 4

Which statement regarding scripts is true?

A. A primary script is referenced directly from the Master script, otherwise it is a secondary script. B. A secondary script is the only place treatments can be applied to the call. C. A primary script is the only place that call variables can be assigned. D. Only a single secondary script allowed per application.

Correct Answer: A

Question 5

A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya Aura Media Server (AAMS).
Through which Launchpad item can this be accomplished?

A. Prompt Management B. Configuration C. Call Recording and Quality Monitoring D. Access and Partition Management

Correct Answer: D

Question 6

A customer with an Avaya Aura Contact Center (AACC) would like to implement emergency routing in a flow application using the Locked Variable and Locked Assignment commands.
Which block is used to implement emergencies using locked variables and locked assignment commands?

A. Treatment Block B. Anchor Block C. Queue Block D. Logic Block

Correct Answer: C

Question 7

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

A. Enter Call Notes B. Enter After Call Work Codes C. Enter Activity Codes D. Call Supervisor E. Call Customer

Correct Answer: A,B,C

Avaya Aura® Contact Center Administration - 3312 Exam Practice Test