3301 by Avaya Valid Free Exam Practice Test

Question 1

An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails.
What is a possible cause of this problem?

A. The agent's web browser is not set for the correct character encoding. B. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM). C. .NET 3.5 Service Pack 1 is not installed on the agent's computer. D. Internet Explorer is not set as the default browser on the agent's computer.

Correct Answer: D

Question 2

Real-time displays on a standalone Contract Center manager Administration (CCMA) are not being updated with data. You suspect that the CCMA server is not receiving real-time data from the Contact Center Server (CCMS).
Which tool on the CCMA server can he used to determine whether real time data is being received from CCMS?

A. mRcv.exe B. iceRTDTrace.exe C. mCast.exe D. RTR Monitor from the CCMA Configuration utility

Correct Answer: B

Question 3

Which two Avaya Aura Contact Center (AACC) components are supported by the capacity Assessment Tool (CapTool)? (Choose two.)

A. Contact Center Manager Administration B. Security framework C. Avaya Media Server D. License Manager E. Avaya Aura Agent Desktop

Correct Answer: A,D

Question 4

Which two utilities can be used to uninstall Avaya Aura Contact Center (AACC) software? (Choose two)

A. the Windows "Add/Remove Programs" utility B. the Windows "Programs and Features" utility C. the Setup.exe on the AACC installation DVD D. the Uninstall.exe located in D:\Avaya\Contact Center\Common Components E. The "Uninstall Contact Center" utility located in Start > All Programs > Avaya > Contact Center.

Correct Answer: C,E

Question 5

You have completed s single, non-replicated nodal Contact Center Multimedia (CCMM) Installation, hut after configuring the License Manager and rebooting the server, you are seeing licensing errors in OR CCMM server's event log. You review the licenses file installed on the license Manager to verify that the proper licensing is in place for CCMM.
Which licensed feature must be present in the license file to enable CCMM?

A. LM_MMS B. LM_LOC_VOA C. LM_CCMM_Nodal D. LM_MMPN

Correct Answer: D

Question 6

You are experiencing issues with voice treatments being played to callers. You believe there may I problem with the Avaya Media Server (Avaya MS).
Where would you go to find Avaya MS related errors?

A. the Alarms page in the System Status section of the Avaya MS Element Manager B. the event logs located in D:\Avaya\Logs\MAS on the Avaya MS server C. the Alarm Viewer in the Avaya MS Server Utility on the Avaya MS server D. the Windows Application Event Log on the Avaya MS server

Correct Answer: A

Avaya Aura Contact Centre Maintenance & Troubleshooting - 3301 Exam Practice Test