2M00001A by Avaya Valid Free Exam Practice Test

Question 1

When you ask a Line of Business Leader the question: "Do you know how many customers contact your business, how often their issues are resolved on the first call, and how frequently they drop?" What need does this question help you highlight? (Select one.)

A. The need for a voice-only solution B. The interest of including social media interactions into the contact center C. The need for more complex contact center capabilities D. The need to measure and track interactions in both real-time and historically

Correct Answer: D

Question 2

Scenario:
A leading Channel Partner of Avaya is responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate?

A. Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures. B. No. because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.

Correct Answer: B

Question 3

Identify the supervisor capacities for Avaya Contact Center Select with IP500v2?

A. 50 B. 30 C. 100

Correct Answer: B

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Question 4

Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor {" Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of S1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate?

A. Yes, since these are typically facilitation "grease* payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries. B. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment. C. No. because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.

Correct Answer: C

Question 5

Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)

A. The business applies technology to address a business problem B. IT is the buyer or strong influencer C. The business believes that contact center capabilities are essential D. The CEO/Owner is most likely the buyer E. The business lacks technical knowledge

Correct Answer: B,D,E

Question 6

Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A. The business applies technology to address a business problem B. IT is the buyer or strong influencer C. The business believes that contact center capabilities are essential D. The CEO/Owner is most likely the buyer E. The business lacks technical knowledge

Correct Answer: A,B,D

Question 7

Scenario:
Avaya has set up a branch office in an emerging market in South Asia. The company engages a channel partner ('Partner* or "Channel Partner") who has contacts within the government to promote and sell its products and services in the above market. In connection with the above, the Partner pays two (2) government officials $250 each. The Partner takes the position that these payments were not made to secure any government business but rather to build relationships to position Avaya's business in the market.
Is the Partner potentially in breach of anti-bribery/anti-corruption laws andregulations and Avaya's Anti-Bribery/Anti-Corruption policy?

A. Yes, because anti-bribery/anti-corruption statutes and Avaya policy prohibit the O
improper influencing of a foreign public official to secure business from any source. B. No, because the Partner didn't actually solicit any business for Avaya and the dollar value of the payment is relatively small.

Correct Answer: A

Question 8

Which are four objection types that one may encounter when speaking to prospects? (Select four.)

A. Core Platform Objections B. Competitive Price Objections C. Budget Objections D. Integration Objections E. Category Objections

Correct Answer: A,C,D,E

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test - 2M00001A Exam Practice Test