1z0-1003-22 by Oracle Valid Free Exam Practice Test

Question 1

A new Activity Type Group called 'Low Priority Work1 has been created in Oracle Field Service Cloud (OFSC) and a number of Activity Types from the 'Customer' group have been moved into this new group.
You have been tasked to change the Time Slot for these Activity Types to 'All-Day' because they are low priority.
How do you configure this via the Activity Types screen?

A. For every Activity Type you need to modify, click the 'Modify' action and select the 'All-Day' Time Slot for them. B. Select the first Activity Type within the group, click 'Modify' and set Time Slot to 'All-Day'. Then use the 'Clone' function to update the remaining Activity Types. C. Select the Activity Types within the group, and then click Time Slot and choose 'All-Day'. D. Modify the 'Low Priority Work' group and set the Time Slot to 'All-Day'.

Correct Answer: C

Question 2

Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration.
How do you enable this functionality for your customer?

A. Enable the 'Allow activity move via chat" for the "Technician" User Type. B. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician" User Type. C. Enable the "Allow inventory move via chat" for the "Technician" User Type. D. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the "Technician" User Type.

Correct Answer: B

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Question 3

Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

A. broadcast messages to users based on their assigned Help Desk(s) B. broadcast messages to users based on their compliance with Smart Location settings C. broadcast messages to users based on their assigned User Type D. broadcast messages to users based on their proximity to a location on the map E. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements F. broadcast messages to users based on their assigned Collaboration group(s)

Correct Answer: B,C,E

Question 4

A utility company sees several 'New Connect' activities being added to the routing bucket throughout the day.
They want 'Meter Read' activities to potentially be removed from the technician's route so that the 'New Connect' activities can be assigned if the technician qualifies for the activity.
They enabled reoptimization in their routing plan and created a reoptimization filter targeting the 'Meter Read' activities.
What additional settings are required in the routing plan to meet the desired behavior?

A. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Low', and the cost of not assigning 'New Connect' activities in the routing bucket to 'High'. B. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'Highest', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'. C. Set the reoptimization goal to 'Assign high priority activities'. Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Low'. D. Set the reoptimization goal to "Reduce Overdue". Then, using routing filters, set the cost of not assigning 'Meter Read activities in existing routes to 'High', and the cost of not assigning 'New Connect' activities in the routing bucket to 'Normal'.

Correct Answer: D

Question 5

A customer is currently closing booking automatically by capacity category within all of their Capacity Areas, but they also want to be abl^to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

A. If 'Work Zone support' is enabled on the Business Rules screen, there are no additional steps required to enable closure of booking per work zone. B. On the Resources screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature. C. On the Quota Configuration screen for each Capacity Area, enable the 'Allow closing of booking on work zone level' feature. D. On the Business Rules screen, enable 'Allow closing of booking on work zone level'.

Correct Answer: D

Question 6

Which two statements are true regarding managing inventory within OFSC?

A. Filters can be created for inventory. B. When customer inventory is de-installed, it is moved to the "Resource" pool. C. Missing required inventory does not restrict an activity from being completed. D. A resource with eligible permissions can add inventory to his or her own pool.

Correct Answer: B,D

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Question 7

Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

A. A given message scenario can include multiple launch conditions simultaneously. B. A given message scenario can only include one launch condition at a time. C. A given launch condition can be assigned to multiple message scenarios simultaneously. D. A given launch condition can only be assigned to one message scenario at a time.

Correct Answer: A,D

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Oracle Field Service 2022 Implementation Professional - 1z0-1003-22 Exam Practice Test