Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials - 1Z1-1038 Exam Practice Test

A. Profile > Navigation set > Staff Account B. Staff Account > Profile > Navigation set C. Navigation set > Profile > Staff Account D. None. No sequence is required.

A. by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions B. by configuring settings at the time of creation of the custom object C. by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object D. by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object

A. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox. B. Techmail is responsible for pulling emails from single or multiple mailboxes. C. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents. D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address. E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

A. You can change the default value to 60 minutes by using Site Configuration > Session Timeout. B. You can change the default value to 60 minutes by using File > Options > Session Expiration. C. Because the system default is 15 minutes, it cannot be changed. D. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

A. Advanced B. Strict Priority C. Standard D. First Due E. Manual F. Round Robin

A. A leaf product's links are inherited from its parent product. B. Links can be created only between the parent levels of products, categories, and dispositions. C. Product-category linking restricts customers from searching on the Customer Portal. D. Product-category linking is independent of product-disposition linking. E. Links can be automatically created to categories and dispositions based on answers an incidents.

A. Once in six months B. Every month C. Once in four months D. Once in three months

A. The owner of a report remains the same even if the report is imported by some other user. B. Reports are shared between interfaces. C. All the permissions from an imported report remain unchanged after an export. D. Published reports can be modified. E. After a report is published, the report data remains unchanged even as the knowledge base is updated. F. Reports are not common across the interface. G. Reports must be exported manually in all interfaces.