100-140 by Cisco Valid Free Exam Practice Test

Question 1

What critical step should be taken when using search engine results to resolve hardware compatibility issues?

A. Compare multiple search results to find the most consistently recommended solution B. Choose solutions exclusively from non-commercial sites to avoid biased information C. Focus only on solutions that involve purchasing new hardware D. Assume that the most recent search results are the most relevant

Correct Answer: A

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Question 2

A user reports that their computer is not recognizing the newly connected USB webcam. What should the technician check first to troubleshoot this issue?

A. Ensure the webcam is connected to a USB 3.0 port B. Install the latest operating system updates C. Update the webcam's firmware D. Check if the USB port is functioning by connecting another device

Correct Answer: D

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Question 3

A user complains that their USB microphone is not being detected by their computer. What should the technician check first to troubleshoot this issue?

A. Check the USB connection to ensure the microphone is properly connected B. Update the computer's operating system C. Reinstall the audio driver on the computer D. Ensure the microphone is selected as the default recording device in sound settings

Correct Answer: A

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Question 4

During an office move, a system administrator needs to ensure that network packets are taking the most efficient route to a critical service located at a remote data center. What command should be executed from a terminal to analyze the network path and diagnose potential chokepoints?

A. arp -a B. ipconfig /flushdns C. tracert datacenter.example.com D. nslookup datacenter.example.com

Correct Answer: C

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Question 5

A company requires its developers to access AWS resources from the corporate office only. What should be included in the IAM policy to enforce this requirement?

A. Resource tags B. SAML 2.0 integration C. Time-based restrictions D. IP whitelisting in the policy condition

Correct Answer: D

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Question 6

A user's laptop that was encrypted with BitLocker has been recovered after being lost. The user does not remember the BitLocker password but has access to their Microsoft account. What is the best next step to regain access to the laptop?

A. Use the BitLocker recovery key linked to their Microsoft account B. Perform a system restore to remove BitLocker C. Reinstall the Windows operating system D. Reset the BIOS settings

Correct Answer: A

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Question 7

During a routine network check, a technician notices that several devices are only using link-local IPv6 addresses when trying to communicate externally, which fails.
What is the most likely cause?

A. The devices are set to use static IPv6 addresses only B. The router advertisements are disabled on the network C. The DNS server is not resolving IPv6 addresses D. The firewall is blocking external IPv6 traffic

Correct Answer: B

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Question 8

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present.
Which remote access application is best suited for this task?

A. Remote Management B. Remote Assistance C. Remote Desktop D. Virtual Network Computing

Correct Answer: C

Question 9

A technician receives a report that a user's wired mouse is not moving the cursor despite being connected.
What is the first thing the technician should check?

A. Update the mouse drivers B. Change the computer's display settings C. Ensure the mouse cable is securely connected to the USB port D. Replace the mouse with a wireless model

Correct Answer: C

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Question 10

A technician receives a complaint that a fax machine is not sending or receiving faxes. The display panel does not show any error messages.
What should the technician check first?

A. The fax machine's speed settings B. The configuration of the connected network router C. The physical connections to the phone line D. The amount of available memory in the fax machine

Correct Answer: C

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Question 11

A user is experiencing performance issues and suspects that their computer might be overheating. What section of the Windows System Information tool should the IT support technician advise the user to check to view the system's thermal status?

A. System Summary B. Components > Infrared C. Hardware Resources > I/O D. Components > Cooling

Correct Answer: D

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Question 12

You are assisting an end user with a software configuration issue via remote access. You remember seeing a similar issue discussed in a technical forum.
What is the best way to leverage this information?

A. Recommend that the end user read the forum themselves and decide on the action to take B. Quickly skim through the forum thread and apply the first solution you find C. Assume the same solution will work and apply it without further validation D. Carefully read through the relevant forum thread to understand the context and solutions provided

Correct Answer: D

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Question 13

Mia is trying to use the multifunction device to scan documents to her email but reports that the scans are not being received.
What should you check first to troubleshoot this issue?

A. Increase the storage quota on Mia's email to ensure she can receive large files B. Replace the MFD's scanner glass C. Check if Mia's email address is correctly configured in the MFD's settings D. Verify the MFD is connected to the local network

Correct Answer: C

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Question 14

A user wants to ensure that their important documents stored on their MacBook are automatically backed up.
How should they configure iCloud to achieve this?

A. Enable iCloud Drive and select Documents to be stored in iCloud B. Configure Time Machine to back up to iCloud C. Use third-party software to sync documents to iCloud D. Manually upload documents to iCloud each day

Correct Answer: A

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Question 15

A technician finds a small fire has started in a trash bin near workstations while performing end- of-day duties.
What should be the technician's first course of action?

A. Evacuate the area and immediately alert the fire department B. Attempt to extinguish the fire using a water-based extinguisher C. Remove flammable materials from the vicinity of the trash bin to prevent the fire from spreading D. Use a cloth or blanket to smother the flames

Correct Answer: A

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Cisco Certified Support Technician (CCST) IT Support - 100-140 Exam Practice Test