Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
Certification Provider: Salesforce
Corresponding Certification: Salesforce Service Cloud Consultant
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Updated: Sep 01, 2026
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How to book the Service-Cloud-Consultant Exam
These are following steps for registering the Salesforce Service-Cloud-Consultant exam. Step 1: Visit to Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method
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Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
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How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam
Salesforce Certified Service cloud consultant (W19) Service-Cloud-Consultant Exam is related to Service Cloud Consultant Certification. This exam is designed for those Candidates who have experience implementing Service Cloud Solution in a Customer Facing Role. This exam measures the Candidate ability and knowledge in the design and implements Service Cloud Solution that meets customer business requirement is maintainable and scalable. Salesforce Administrator, Service Cloud Consultant and Designing Service, Cloud Consultants usually hold or pursue this certification and you can expect the same job role after completion of this certification.
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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Case Management | 13% | - Entitlements, milestones and SLAs - End-to-end case lifecycle design - Case deflection and self-service - Automation: assignment rules, escalation, workflow |
| Topic 2: Implementation Strategies | 12% | - Data migration, quality and governance - Licensing and deployment considerations - Consulting engagement lifecycle - Training and adoption planning |
| Topic 3: Service Cloud Solution Design | 15% | - Capabilities, limitations and trade-offs - Solution design based on requirements - Scalability and maintainability - Security, compliance and performance optimization |
| Topic 4: Integrations | 10% | - Data exchange and synchronization - CTI and telephony integration - Third-party system integration |
| Topic 5: Knowledge Management | 12% | - Data categories and access control - Knowledge base design and implementation - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption |
| Topic 6: Intake and Interaction Channels | 13% | - Digital engagement and omni-channel - Configuration best practices - Email, web, social, phone and messaging channels - Designing intake channels |
| Topic 7: Contact Center Analytics | 10% | - Report and dashboard design - Data-driven improvement - Key metrics and KPIs tracking |
| Topic 8: Industry Knowledge | 12% | - Business challenges, risks and outcomes - Contact center metrics and KPIs - Types of contact centers and their characteristics |
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