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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A) A roadmap to minimize miscommunication about milestones in the build process.
B) Incentives to motivate internal stakeholders to align with the proposed future state
C) The strategic case including a breakdown of features and why they meet audience needs.

2. A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A) Prioritization Workshop
B) Empathy Workshop
C) Process Mapping Workshop

3. Cloud Kicks' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK's current product.
What should a strategy designer do to alleviate the stakeholders' concerns?

A) Organize a brainstorming session toto provide stakeholders with a chance to reassess the vision.
B) Prototype an aspect of the vision that in interact with the current product and share insights
C) Share associated Objectives & Key with stakeholders to put the vision in a business context.

4. Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.
What should their strategy designer explore to increase market share?

A) Diversifying product offerings
B) Deepening customer engagement
C) Reinvesting in existing products

5. A project team at Cloud Kicks have this challenge statement: How might we increase the adaptability?
What information is missing that belongs for well written challenge statement?

A) The hypothesis of the solution
B) The persona being designed for
C) The desired outcome

Solutions: