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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively.
What is a key consideration when migrating Calculation Matrices and Procedures?

A) Looping procedures cannot be migrated as expression sets.
B) Matrices can be migrated with minimal considerations.
C) Matrices can be migrated without considerations.
D) Procedures can be migrated without considerations.

2. A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A) Using a simple search ..
B) Using a complex search algorithm
C) Based on static values set up during configuration
D) Based on dynamic inputs from Omniscript fields

3. What is the purpose of Step elements in an OmniScript?

A) Groups elements that extract data
B) Allows the user to input data
C) Enables the use of repeatable blocks
D) Organizes the script into one or more pages

4. When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A) Integration Procedure
B) OmniStudio Action
C) Calculation Procedure
D) Data Maptor

5. which Action element redirects the user outside an LWC OmniScript?

A) Done
B) Navigate
C) Post to Object
D) Response

Solutions: