Exam Name: SAP Certified - SAP Field Service Management
Certification Provider: SAP
Corresponding Certification: SAP Certification Exams
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
SAP Certified - SAP Field Service Management Sample Questions:
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
- A. Service API
- B. Query API
- C. Appointment Booking API
- D. Mobile API
- E. Data API
Correct Answer: A,B,C,E 🗳️
Dispatchers can use the Windows mobile app for things like planning and dispatching. True or false?
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.
- A. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
- B. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
- C. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
- D. All data required for an online report is read from the FSM cloud.
Correct Answer: B,C,D 🗳️
The partner admin manages the partners in the crowd workforce marketplace.
Choose the correct answer.
- A. False
- B. True
Correct Answer: A 🗳️
What are example use cases for autoscheduling?
There are two correct answers.
- A. Suggest a matching technician for a single job
- B. Automatic scheduling of new jobs
- C. Periodic re-optimization
- D. Suggest a suitable time for a technician's visit
Correct Answer: B,C 🗳️
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