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SAP C_PXSUP_90 Exam Syllabus Topics:

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. Which of the following technology features support the performance of database access? (Choose two)

A) Foreign Keys
B) Primary Index
C) Fixed Values
D) Buffering

2. Which of the following objects can be tested on their own without using the whole context of a program or transaction? (Choose two)

A) Authorization object
B) Forms
C) Function modules
D) Screens

3. What does priority in incident management mean? (Choose two)

A) It is an attribute of the Service Desk.
B) It is an attribute that characterizes the urgency of an issue.
C) It is an attribute of an issue.
D) It is an attribute of the customer's system.

4. You have picked a message from the queue. What will be your next steps? (Choose two)

A) Try to guess what the customer 'might' want to have.
B) Search for notes and confirmed messages.
C) Get a thorough understanding of the issue from the information given in the message.
D) Ask the customer for user and password.

5. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)

A) The time needed to display report data when running the report for the first time.
B) The time a computer needs to get ready for work.
C) SAP will give a qualified response within a defined time.
D) The time taken to respond to priority 1 (very high) messages.

Solutions: