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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche dieser Aussagen zu Ressourcen und Fähigkeiten ist RICHTIG?

A) Funktionen sind Arten von Service-Assets und Ressourcen nicht
B) Ressourcen und Funktionen sind beide Arten von Service-Assets
C) Weder Funktionen noch Ressourcen sind Arten von Service-Assets
D) Ressourcen sind Arten von Service-Assets und Funktionen nicht

2. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Eine Methode zum Strukturieren einer Organisation
B) Reagiert auf bestimmte Ereignisse
C) Es ist messbar
D) Liefert bestimmte Ergebnisse

3. Wie funktioniert Problem Management mit Change Management?

A) Durch Ausgabe von RFCs für permanente Lösungen
B) Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern
C) Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung
D) Durch die Installation von Änderungen zur Behebung von Problemen

4. Welcher Prozess ist dafür verantwortlich, dass ein Dienst oder eine Anwendung ordnungsgemäß getestet wird?

A) Wissensmanagement
B) Service Level Management
C) Freigabe- und Abteilungsverwaltung
D) Service Asset- und Konfigurationsmanagement

5. Welches der folgenden Ziele oder Zwecke hat das Service Level Management?

A) Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird
B) Ausführen der Serviceaktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
C) Zum Erstellen und Auffüllen eines Servicekatalogs
D) Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen

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