Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Knowledge Management Cloud
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Updated: Sep 17, 2026
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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Knowledge Advanced | 35% | - Advanced Configuration
|
| B2C Service Knowledge Foundation | 35% | - Knowledge Base Configuration
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
| Reports and Analytics | 15% | - Knowledge Reports
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
What is the purpose of an SLA in Knowledge base?
- A. to rank customers based on the number of answers posted in a forum based on the service level
- B. to provide access to theanswers based on the customer service level agreement matching the answers' access level
- C. to give permission to users to add questions in a forum based on the service level
- D. to group and refine related answers based on the product and the service level
Correct Answer: B 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
- A. EU_FA_NEW_WIN_TYPES set to 60 days.
- B. ANS_NOTIF _DURATION set to 60 days.
- C. ADP_NUM_REL_ANS set to 60 days.
- D. ANS_NEW_INC_DURATION set to 60 days.
- E. ANS_UPD_INC_DURATION set to 60 days.
Correct Answer: D 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
Which option should you select from the Status drop-down menu to see the reviewed requests in Knowledge Advanced?
- A. All Requests
- B. Active Request
- C. Archived Request
- D. Request Review
Correct Answer: C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
How is unconditional linking different from conditional linking for a linked column in a report?
- A. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
- B. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
- C. Unconditional linking always opens the same report or dashboard, whereas conditional linking can opendifferent reports or dashboards depending on the value you drill down.
- D. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
Correct Answer: C 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?
- A. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
- B. Make the answer status private, make the required changes, and republish it.
- C. Add a conditional section within the answer with any access level.
- D. Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
Correct Answer: D 🗳️
Explanation: Only visible for ExamsLabs members. You can sign-up / login (it's free).
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