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Oracle Customer Data Management Cloud Service 2021 Implementation Essentials Sample Questions:

1. What are two key business benefits of using Oracle Address Verification Cloud Service? (Choose two.)

A) standardizes address elements and enhances addresses with missing elements
B) perform enterprise datacleanup on high volume of address records
C) verifies addresses and cleanses a defined master geography area
D) helps to choose address style formats for more than 200 countries
E) helps to choose postal code formats to correct addresses

2. A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements:
* The system should be able to carry out duplicate identifications and duplicate merge process automatically.
* The system should provide the ability for a central administrator to review and approve merge records before carrying outduplicate merge process.
How can these be configured in Oracle Customer Data Management?

A) Define Groovy rules and trigger workflows with approval hierarchy before automerge.
B) Oracle Customer Data Management does not support such approvals before merge and cannot be configured.
C) Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.
D) Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.

3. Your client is a major office supply manufacturer and Bigmart is one of its major retail organizations as shown in the following organizational structure:

The client assigned different sales representatives to sell office supplies directly to individual stores based on geographic territories (east, west, central). They want visibility into purchasingactivities (orders, revenue, accounts receivable, aging, and so on) per individual store because they want to use the profitability figures of the different geographic regions.
Occasionally, Bigmart's bills are paid by their parent company, Bigmart Conglomerate. Therefore, for some orders, you must invoice Bigmart Conglomerate directly. The following two approaches are being considered to fulfill the use case by the client.
Approach A:
1. Set up Bigmart Conglomerate as Party.
2. Set up Bigmart HQ andStores as party sites.
3. Set up one account to represent Bigmart.
4. Link party sites to Party and account as appropriate.
Approach B:
1. Set up Bigmart Conglomerate, Bigmart HQ, and each store as individual parties.
2. Set up one account each for Bigmart Conglomerate and individual stores.
3. Create account relationships between Bigmart Conglomerate and the account representing each store.
What will best fit the client's use case?

A) approach A and B
B) neither approach A nor B
C) approach B
D) approach A

4. Which two statements are correct about Oracle Data Cloud when integrating it with Oracle Customer Data Management? (Choose two.)

A) It helps to connect marketers and sales people for account-based marketing specifically to mobile channels.
B) It allows you to add customer insight and intelligence across all customer experience functions.
C) It helps marketers and sales people to perform account-based marketing to target accounts and prospects.
D) It helps to connect and merge disparate data sources from multiple sources into a single view.

5. Which import mapping objects must be selected when importing an account and contact CSV file generated by Oracle Social Data and Insight Cloud service into Oracle Customer Data Management and Oracle Sales Cloud?

A) Account Import and Contact Import
B) Data Cloud Account Import and Data Cloud Contact Import
C) Social Cloud Account Import and Social Cloud Contact Import
D) Customer Import and Person Import

Solutions: