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Nortel 920-159 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User and Mailbox Administration | - Mailbox creation and management - User access and permissions |
| Topic 2: Integration and Networking | - Network connectivity considerations - PBX integration concepts |
| Topic 3: CallPilot System Overview | - CallPilot architecture and components - System roles and functionality |
| Topic 4: System Maintenance and Troubleshooting | - Basic troubleshooting procedures - System monitoring and diagnostics |
| Topic 5: Installation and Configuration | - Configuration of voicemail services - Initial system setup |
| Topic 6: Messaging and Call Handling Features | - Automated attendant and call routing - Voicemail messaging workflows |
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