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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Setup and Configuration of Service Management25%- Service Management setup
  • 1. Fault codes, symptom codes, and resolution codes
    • 2. Warranty and contract templates
      • 3. Service item groups and components
        • 4. Service policies and default values
          Topic 2: Invoicing and Reporting10%- Generating service invoices
          • 1. Service analytics and reports
            • 2. Integration with Finance and Inventory
              Topic 3: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
              • 1. Completing and closing service orders
                • 2. Resource assignment and skill matching
                  • 3. Registering service hours, parts, and expenses
                    Topic 4: Service Contracts and Agreements20%- Creating and managing service contracts
                    • 1. Contract billing and pricing
                      • 2. Contract renewals and terminations
                        • 3. Coverage and exclusion rules
                          Topic 5: Service Items and Components20%- Creating and managing service items
                          • 1. Tracking service item history
                            • 2. Replacing and upgrading components
                              • 3. Registering installed components

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