Exam Name: NAV 2009 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Task Management | 10% | - Close, cancel, or delete tasks - Transfer and update tasks - Set up teams and responsibilities - Create, assign, and schedule tasks |
| Organize Communications and Documents | 11% | - Manage attachments and interaction templates - Track emails, calls, and automatic logging - Use interaction wizard - Build relationships |
| Integration and Reporting | 11% | - Export and analyze data - Use relationship management reports - Link with sales, purchase, and service modules |
| Opportunity Management | 13% | - Create and track opportunities - Manage sales cycles and stages - Generate opportunity reports - Forecast and estimate sales |
| Promotions and Segments | 13% | - Define and manage segments - Process and reuse saved segment criteria - Generate communications for segments - Create and configure promotions |
| Address Book Management | 11% | - Configure address book - Search and merge duplicate contacts - Create company and person contacts - Export contact lists and reports |
| Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Automatic communication recording - Marketing setup - Duplicate search and email classification |
| Campaign Management | 12% | - Track campaign responses - Analyze campaign effectiveness - Assign targets and segments - Plan and launch campaigns |
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