Exam Name: CRM 4.0 Customization and Configuration
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Updated: Aug 25, 2026
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Microsoft MB2-631 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuring Your Deployment | 28% | - Configuring Security Roles and Access - Managing Currency and Fiscal Settings - Configuring Language Packs - Setting Organizational Settings - Managing Users and Teams - Configuring Business Units |
| Customizing Relationships and Mappings | 20% | - Entity Mapping and Field Mapping - 1:N and N:N Relationship Concepts - Creating and Configuring Relationships - Relationship Behavior and Cascading Rules |
| Customizing Forms and Views | 12% | - Arranging Fields and Tabs - Publishing Customizations - Modifying and Creating Views - Modifying and Creating Forms |
| Customizing Entities and Attributes | 32% | - Renaming and Translating Labels - Creating and Modifying Custom Entities - Setting Entity Properties and Icons - Creating and Modifying Attributes |
| Maintaining Organizations | 8% | - Importing and Managing Organizations - Managing Licenses and Server Settings - Multi-Tenancy and Configuration Database |
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