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Career Path After Acing Microsoft MB-230 Exam

The Microsoft MB-230 exam leads to the associate-level certification. This certificate is all you need to be successful in your field. After earning it, you will be able to apply for several job roles, which also offer a good salary. To be precise, these are the positions you can pursue after getting certified:

  • Microsoft Dynamics CRM Architect;
  • Dynamics Ax Solution Architect.
  • Microsoft Dynamics Consultant;
  • Microsoft Architect;
  • Dynamics Ax Developer;

Interestingly, all the above-mentioned job titles are paid between $24,807 and $99,751 per year.

Schedule exam

Languages: English

Retirement date: none

This exam measures your ability to accomplish the following technical tasks: manage cases and Knowledge Management; manage queues, entitlements, and service-level agreements; implement scheduling; implement Omnichannel for Customer Service; and manage analytics.

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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost

The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Detailed Overview of Microsoft MB-230 Exam

The Microsoft MB-230 test is known to be taken in the English language only. The number of questions can be from 40 to 60. The question formats might include case studies, fill in the blank, multiple choice, multiple select, and others. You will need to clear all of them within 150 minutes to gain more than 700 points (passing score). The fee is $165 in the United States but it can be different in other countries. The difference in the pricing is brought up by the tax policies of each country. It is a proctored exam, which can be taken online. You can also sit for it at any Pearson VUE center.

Microsoft MB-230日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Implement omnichannel for customer service- Omnichannel setup
  • 1. Routing and work distribution
    • 2. Chat, voice, and messaging configuration
      Topic 2: Manage cases and knowledge- Case management
      • 1. Create and resolve cases
        • 2. Automate case routing
          - Knowledge management
          • 1. Search and knowledge usage
            • 2. Knowledge articles creation and lifecycle
              Topic 3: Configure Dynamics 365 Customer Service- Configure customer service applications
              • 1. Set up Dynamics 365 Customer Service app
                • 2. Configure basic system settings
                  - Manage cases and queues
                  • 1. Case lifecycle management
                    • 2. Queue configuration and routing
                      Topic 4: Analyze and improve customer service insights- Reporting and dashboards
                      • 1. Use analytics in Customer Service
                        Topic 5: Manage service level agreements (SLAs) and entitlements- Entitlements
                        • 1. Create and manage entitlements
                          - SLAs configuration
                          • 1. Define SLA KPIs
                            • 2. Track SLA compliance

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